Privacy Policy

1. Data Controller

The data controller within the scope of this privacy policy is DoğruHost. DoğruHost processes your personal data in accordance with the Personal Data Protection Law No. 6698 (KVKK) and relevant legislation.

DoğruHost is a hosting and server services provider based in Kocaeli, Turkey. You can reach our contact information on the contact page of our website.

2. Personal Data Collected

DoğruHost may collect the following personal data during service delivery:

Identity Information: Name, surname, Turkish ID number (tax ID number for corporate customers), date of birth.

Contact Information: Email address, phone number, postal address.

Financial Information: Invoice details, payment method information (credit card information is not stored directly by us, it is processed by payment service providers).

Technical Information: IP address, browser type and version, operating system, device information, cookie data, access logs.

Service Usage Information: Order history, support requests, service preferences, domain registration information.

Communication Data: Live support conversations, email correspondence, phone call recordings (with prior notification).

3. Methods of Collecting Personal Data

Your personal data is collected through the following methods:

Information provided directly by you during registration and ordering processes on our website.

During communication with customer services (live support, email, phone).

Technical data automatically collected through cookies and similar technologies when you visit our website.

Through payment service providers during payment transactions.

4. Purposes of Processing Personal Data

Your collected personal data is processed for the following purposes:

Provision, management and maintenance of hosting, server, domain and other services.

Execution of order processes, management of billing and payment procedures.

Provision of technical support and customer services.

Improvement of service quality and enhancement of user experience.

Fulfillment of legal obligations (tax legislation, Law No. 5651, etc.).

Execution of information security processes, prevention of fraud and abuse.

Notification about campaigns, discounts and new services with your consent.

Statistical analyses and reporting.

5. Transfer of Personal Data

Your personal data may be shared with third parties in the following situations:

Payment Transactions: With payment service providers (banks, payment institutions) for the purpose of executing financial transactions.

Infrastructure Services: With data center operators, CDN providers and technical infrastructure partners for the purpose of service delivery.

Domain Registration: With ICANN and relevant domain registrars within the scope of domain registration processes.

Legal Obligation: With authorized public institutions and organizations as required by court orders, prosecution requests or legal regulations.

Your personal data will not be transferred to third parties for marketing purposes without your explicit consent.

6. Cookies

Cookies are used on our website. Cookies are small text files used for the proper functioning of our website, improvement of user experience and analysis purposes.

Essential Cookies: Cookies necessary for the basic functions of the website to work. The site cannot function properly without these cookies.

Analytical Cookies: Used to analyze website traffic and user behavior (Google Analytics, etc.).

Functional Cookies: Used to remember user preferences such as language selection and theme choice.

You can disable cookies from your browser settings. However, some features of our website may not function properly in this case.

7. Data Security

DoğruHost takes the necessary technical and administrative measures to ensure the security of your personal data:

All data transfers are protected with SSL/TLS encryption.

Our servers are hosted in tier-3+ certified data centers under physical security measures.

Regular security scans and penetration tests are conducted.

Access controls and authorization mechanisms are implemented.

Our employees are regularly trained on data security.

Automatic backup systems minimize the risk of data loss.

8. Data Retention Period

Your personal data is retained for the duration necessary for the processing purposes. Certain data is retained for the legal period due to legal obligations (tax legislation, Law No. 5651, etc.).

Upon your request to close your account, your personal data will be deleted, destroyed or anonymized within a reasonable period, subject to legal retention obligations.

9. Your Rights

Under the Personal Data Protection Law No. 6698, you have the following rights:

To learn whether your personal data is being processed.

To request information if your personal data has been processed.

To learn the purpose of processing your personal data and whether they are used in accordance with their purpose.

To know the third parties to whom your personal data has been transferred domestically or abroad.

To request correction if your personal data has been processed incompletely or incorrectly.

To request deletion or destruction of your personal data within the framework of conditions set forth in Article 7 of the KVKK.

To request notification of correction, deletion and destruction operations to third parties to whom your personal data has been transferred.

To object to the emergence of a result against you through analysis of processed data exclusively by automated systems.

To demand compensation for damages incurred due to unlawful processing of your personal data.

To exercise these rights, you can contact us at [email protected].

10. Policy Changes

DoğruHost reserves the right to update this privacy policy at any time. Significant changes to the policy will be notified through our website or via email.

The updated policy takes effect on the date it is published on our website. Continued use of our services means you accept the updated policy.

11. Contact

For questions or requests regarding our privacy policy, you can reach us through the following channels:

Email: [email protected]

Phone: +90 850 308 39 75 (WhatsApp)

Address: Yavuz Sultan Selim Mah. Ali Yücel Sk. No:5/B D:12, Körfez / Kocaeli, Turkey